FAQS

How do I determine my size?

To find the perfect size, refer to our detailed size chart available on each product page. If you have specific questions, feel free to contact our customer support team for assistance.

 

Can I modify or cancel my order after placing it?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.

 

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier's site.

 

What is your Return Policy?

All sales are final, if Trilation makes a mistake contact customer support

 

What does Preorder mean?

PRE ORDER MEANS IT WILL BE 3-4 WEEKS FOR PRODUCTION AND 7-14 BUSINESS DAYS FOR SHIPPING. PRE-MADE MEANS AFTER YOU RECEIVE YOUR CONFIRMATION EMAIL YOUR PACKAGE WILL ARRIVE IN 2-5 DAYS.