About Us
Sales and Returns:
- All sales are final. We do not accept returns or exchanges, except in the case of a defect or error on our part.
- If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving the order for assistance.
Shipping and Delivery:
- Our standard production time is 2-4 weeks (Preorder products) for order fulfillment.
- Shipping and delivery times may vary based on your location and are estimated to be between 7-14 business days after the product is made.
- Our Premade products take 2-5 days to ship after confirmation.
- Delays due to unforeseen circumstances, such as customs processing or extreme weather conditions, are beyond our control.
- Please Note that once your package is successfully delivered, Trilation holds no responsibility for any subsequent loss or theft
Order Confirmation:
- Upon placing an order, you will receive an email confirmation containing your order details. Please review this information carefully and notify us immediately of any errors.